Substack accidentally sent duplicate emails for some of its newsletters

In bad news especially for those trying to reach Inbox Zero, Substack had an issue today that sent out some of the platform’s newsletters for the second time. Edge editor-in-chief Casey Newton Noted he sent a second copy of the free edition for his Platform newsletter (which you can subscribe to here), and several of us have seen extra copies of some of the emails we subscribe to in our inboxes.

Substack co-founder Hamish McKenzie says The edge it was a “one-time bug”.

It’s unclear exactly how many emails were mistakenly duplicated, but the company explained things a little more in a tweetsaying “A recent update has triggered duplicate emails for a subset of writers’ email lists. We apologize for the inconvenience to you and your readers. We are on it and we will make sure this does not happen again.

Of course, if you just missed the latest edition of The kicks you carry in your overloaded inbox that never goes to zero, getting a second copy is more of a helpful reminder than an annoying extra message. And if you’re troubled about missing a subscription newsletter or getting one too many copies, the RSS reader or mobile app still in beta (iOS only at the moment, there’s a waiting list for Android users) may provide alternative options.

Harry L. Blanchard